Benjamin Klang

Technical Writer & Documentation Specialist

After ten-plus years of exploring several types of professional writing, including technical, screen, and copy writing, I found my passion in technical documentation. Since 2016, I've specialized in working exclusively with developers, DevOps teams, engineers, and other subject matter experts.

My strength lies in capturing highly technical expertise and transforming it into clear, user-friendly documentation for audiences of varying technical abilities. I believe that even the most complex technical concepts can be made accessible with the right approach to documentation.

Whether it's creating step-by-step user guides and video tutorials, knowledge base articles, comprehensive API references, or visual system architecture documentation, my goal is always the same: to bridge the gap between technical complexity and user understanding.

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Benjamin Klang

My Expertise

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Technical Documentation

User guides, knowledge bases, and process documentation that make complex systems accessible.

🎬

Video Tutorials

Clear, concise instructional videos that walk users through complex processes step by step.

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API Documentation

Comprehensive reference materials and guides that help developers integrate with APIs efficiently.

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Architecture & Wireframes

Visual documentation that clarifies system architecture and workflows for technical teams.

Technical Skills

Confluence Robohelp Framemaker Flare Swagger Jira Github HTML/CSS Markdown DITA Docs-as-Code LucidChart Miro Figma Camtasia Zendesk KB WikiMedia Sharepoint

Recent Engagements

Pinterest

2021 - Present

Founded Pinterest Engineering's internal technical writing team, establishing standards, templates, and workflows while documenting topics from Product Analytics to Performance Regression.

Hulu | Disney+

2019 - 2021

Supported 1000+ developers during Hulu's migration to AWS by creating comprehensive wiki documentation on tooling, deployment solutions, and container orchestration.

Nordstromrack.com

2017 - 2019

Created a custom document web portal in Confluence for the Enterprise Resource Applications Dev team, including documentation standards and process flows.

Portfolio Highlights

User Manual
User Guides

Engineer's User Guide

A comprehensive guide for engineers configuring DTV DRE Welcome Screen systems.

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Confluence Documentation Portal
Documentation Portals

Confluence Documentation Portal

Custom CSS-coded documentation hub with structured content organization.

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Instructional Video
Video Tutorials

Timecard Approval Process

Step-by-step video guide on approving and rejecting employee timecards.

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Network Diagram
Technical Diagrams

Network Security Diagram

Visual representation of intra-environment communications architecture.

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Knowledge Base
Knowledge Base Articles

Zendesk Knowledge Base

Well-organized knowledge base with example troubleshooting article.

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Infrastructure as Code
How-To Documentation

Infrastructure-as-Code Guide

Step-by-step instructions for creating workspaces using infrastructure as code.

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Mobile Menu Wireframe
Wireframing

Wirefreame for Mobile Menu

Design for app menu with emphasis on intuitive navigation.

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Quarterly Email Newsletter
Communications

Quarterly Email Newsletter

Visually engaging newsletter communicating complex technical updates.

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Markup Wiki Page
Markup Example

Markup Wiki Page

Using Wiki Markup to create a polished How To page.

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Get In Touch

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Email

benjklang@gmail.com

👔

LinkedIn

linkedin.com/in/benjklang

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Resume

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